I am a new first time home buyer and was given Jen's name as a good person to work with. I was told she would work with me and help me with everything. She has been great to work with and is on top of it all. She never seems to NOT be working g. It doesn't matter what time I email or text her, she gets right back to me. She knows exactly what to do next and how to get itdone. She has helped me understand all of the terminology as well as the forms I need to complete. On top of all that, she is friendly and outgoing which helps make this experience so much easier.