Ellen was great to work with. We were from out of state and did a lot of looking online before making contact. We had two distinct geographic areas that had appealed to us and Ellen showed us what made each one a good place to live. She listened to us regarding our style guidelines and didn't try to show us houses that were greatly different. We wanted an older home that needed some TLC and hadn't been renovated just to follow the current trend. I think Ellen knew before we did that the house we finally bought was the one that matched our requirements exactly.